For any other questions and for the quickest support please email acquarosa.usa@gmail.com.

Customer Service & General FAQs

Can I buy wholesale for my shop?

How do I choose the right size for my athletic wear or swimsuit?

Do you offer gift cards?

Yes, we offer gift cards. Get your today!

Can gift cards be combined with other promotions?

What payment methods do you accept?

What should I do if I'm having trouble placing an order?

What are the unique features of your swimsuits compared to others on the market?

What is the best way to get a quick response from customer service?

Returns & Exchanges

I want to start a return. What do I do?

Can I exchange my order instead of returning it?

How long does it take for me to get a refund?

Are returns free, or is there a fee?

What is your return policy for athletic wear and swimsuits?

Can I exchange an item for a different color or size?

How long does it take to process a return?

What condition do my items need to be in to qualify for a return or exchange?

How many days do I have to return an item after receiving it?

Who is responsible for the cost of return shipping?

Do you provide prepaid return shipping labels?

How should items be packaged for return?

Ordering & Shipping

Why does it take two weeks for my shipment to arrive?

All orders are processed and shipped from Brazil. Please allow some extra time for your product to arrive.

Where are the products shipped from?

How can I track my order?

Can I change my shipping address after placing an order?

What happens if my order is lost in transit?

Who should I contact if my order arrives damaged?

How long does it take for an order to be processed and shipped?

How can I cancel an order if I change my mind?


Q: What materials are your athletic wear and swimsuits made of?

How should I care for and wash my athletic wear and swimsuits?

How do you ensure the quality and durability of your fabrics?

Are your fabrics tested for wear and tear, especially for water and sports activities?

Are your fabrics moisture-wicking or quick-drying?

Do your swimsuit fabrics offer UV protection?

How breathable are the fabrics used in your athletic wear?

Can your athletic wear and swimsuits be machine washed, or do they require hand washing?

Are your fabrics hypoallergenic or suitable for sensitive skin?

Where do you source your fabrics from?

Do your fabrics provide adequate coverage without being see-through?